| Customization: | Available |
|---|---|
| After-sales Service: | Engineers Available to Service Machinery Overseas, Free Spare Parts, Online Support,video Technical Support, 50-1000ml |
| Condition: | New |
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1, Equipment installation and debugging
Equipment installation and debugging is one of the important contents of equipment after-sales service, including the correct installation of equipment, line connection, debugging and operation, etc. Our professional engineers will arrive at the site in a timely manner after equipment delivery according to customer needs, install and debug according to installation requirements and specifications, and ensure that the equipment can operate normally.
2, Maintenance and upkeep
The maintenance and upkeep of equipment is also the core content of after-sales service. We will develop corresponding maintenance plans based on the type and characteristics of the equipment, and regularly inspect and maintain the equipment to promptly identify and address any issues, ensuring the stable operation of the equipment.
3, Technical support
We provide comprehensive technical support services, including technical consultation, fault diagnosis, and solution provision during equipment use. Our engineers will provide timely technical support according to the needs of customers, helping them solve problems encountered during equipment use.
4, Customer Training
For customers who purchase new equipment, we provide professional training services to help them familiarize themselves with the usage and operation skills of the equipment, ensuring that they can use the equipment correctly and efficiently, and extending the service life of the equipment.
Q: What is your payment terms?
A: We accept all payment terms including TT, LC.
Q: What is your delivery time?
A: Usually we will arrange the delivery within 5 -15 days after the machine is finished.
Q: What is your packing?
A: It depends on the products, we normally use standard package from our factory.
We can also arrange customized packages according to customers' requirements.
Q: What is the validity of the products?
A: We guarantee that the cargoes have Min. 80% shelf life on the delivery date.
Q: How about your after-sale service?
A: We have profession team for loading, as well as the logistics team for documents. Our logistics team will send arrival notice for customers and keeping eyes for their feedback once received our cargoes. If any issue, we will solve it at once and our customers are always long-term partners.
Q: How do you treat quality complaint?
A: First of all, our quality control will reduce the quality problem to near zero. If there is a quality problem caused by us, we will send you free goods for replacement or refund your loss.
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